Your consumers are all about convenience. They want their favourite articles and items in their lap in the comfort of their homes. This is where your business is put to the ultimate test. You cannot become their preferred online marketplace or brand unless you partner with a dependable and affordable courier service in Australia.
Look For Immediate Availability
And this is not the only reason you should go for a courier service. The most practical way to make your business more efficient and productive is to work on your logistics function right from the start. It is very crucial for the success of your business that you associate with a trustworthy and experienced courier partner. How will you find one in Melbourne? Let’s give you a few tips:
You want to make sure that the courier partner you have hired is available to you whenever you want them. They should be able to pick up a parcel or package whenever they are told or expected to. And this should say in your contract/agreement as well. They should not only act responsibly but they must fulfill all the duties and responsibilities that have been assigned to them as per your contract. If they cannot ensure their immediate availability, it is not a good idea to associate with them.
Value For Money
Can you imagine yourself running a successful business without considering this? Any courier services that you choose in Melbourne should always be affordable and offer you complete value for money. Their pricing structure has to be competitive. But remember that the lowest possible cost is not equivalent to the best value always. And also, if they are charging you a mountain of money, it does not mean that their services are going to be top-notch. It is a slippery road. You will have to see their services in action before you sign any agreement with them.
Proof Of Delivery
Is the courier service provider able to provide you with proof of delivery? It is not going to do you any good if they cannot give you evidence that they have shipped and delivered your shipments and packages. You should know where your package has been delivered and you should be able to acquire that proof of delivery from the service provider. Find out whether this proof was delivered through the company website, phone, email, fax, or any other communication method. One copy of the same should reach you while the other reaches the recipient.
They Must Have Adequate Insurance
Why is it so important for the courier service company in Melbourne to have adequate insurance? This is because if your shipment or package doesn’t arrive at its location, it will be in your favour if that consignment is secured by some kind of insurance cover. This is truly beneficial for your business if you are in the process of shipping confidential information or extremely valuable goods.
Check Their Previous Record
Before you select a courier service provider in Melbourne, make sure that they have adequate and relevant skills and experience. Do not go for those lucrative offers and those crazy one-liners. They are only marketing gimmicks and nothing more. You must have a deeper look into their experience and find out how they treat their business associates. You can gauge their way of conducting their business by talking to their existing customers. If they command a significant degree of trust and confidence among them, only then should you think about associating with them.
Fastest Delivery Possible
This is also very important for your business. Your customers seek instant gratification and if you can deliver it, only then you can become their personal favourite. If they want their goods or products to be delivered within 24 hours, you are obligated to provide them with the same. Remember, your customers have a lot of options. If you fail to deliver fast, somebody else will.
Global Presence Is Important
Some businesses want their courier partners to have an international/global presence. If you seek the same, there is nothing wrong with that. Global presence is important if you want to expand your business operations to different countries and continents. It is only possible for your courier partner to deliver the same if they have solid logistical infrastructure and presence in other countries as well. They should be able to accommodate large orders on short notice. They must have the necessary infrastructure and the workforce to deal with immediate deadlines.
Same Day Delivery
Brands like Amazon have revolutionized the FMCG sector. With same-day delivery options, they have made your customers habitual of instant services. But then this is where you have a golden opportunity to make your business more efficient than your competitors. Ask them if they can provide same-day deliveries across Melbourne or Australia. You can then easily become a brand that can facilitate immediate gratification to its customers.
Availability Of A Tracking System
A tracking system is also very crucial if you want to make your business a success. What is the point of hiring a professional courier service in Melbourne if they are not able to facilitate you with appropriate and responsive tracking solutions? According to independent research, close to 83% of households across the country look for easy tracking of their shipments right from the point of dispatch. Close to 61% of the respondents surveyed would prefer a time window when they can expect the order to arrive at their doorstep.
Staffing Structure
The way your potential courier partner hires their staff members is going to create a big impact on their quality of service. It is eventually going to impact your services as well. Remember, the company should be able to train them adequately and must make dedicated professionals out of them. They should also pay them according to the responsibilities that they are expected to complete. Some companies would allow just any individual to become a driver or a delivery person with them. This results in mistakes and accidents which is something you would never want to deal with. Therefore, it is important to understand their recruitment and selection policies and their stuffing structure before you associate with them.
To Sum It Up
These tips will help you pick the right and most dependable courier service in Melbourne without having to sweat too much. Remember, eventually, the reputation of the company you link yourself with is going to rub off on your brand image and name as well. So think carefully and take your time when making this choice.